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CUSTOMER-SERVICE-CENTER

Questions? We've got the answers

Need more information or want to learn more about the area, the region or the latest offers and additional services in Flims in person? You can find a list of all the main places to go as well as further information.

Contacts

Reservation

If you have any questions about hotels, holiday apartments, packages, transport or group requests, please contact our reservation team.

Flims Laax Falera Reservation
Via Murschetg 17
CH-7032 Laax
Phone +41 (0)81 927 77 77
E-mail reservation@laax.com

Feedback

If you have any feedback, suggestions or questions about the Inside LAAX app, please contact our feedback team.

Feedback
FAQ Zendesk
Request Zendesk

SOS

For emergencies on the mountain, please contact our SOS headquarters.

SOS Headquarters
CH-7032 Laax
Phone +41 (0)81 927 74 00

Opening hours guest information

Flims Dorf

Tel.: +41 81 920 92 00 / +41 81 927 77 20
E-Mail: info@flimslaaxfalera.ch
Via Nova 62, 7017 Flims


09 April to 01 July 2018
Mon - Fri: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.
Sat: 8 a.m. - 12 p.m. and 1 p.m. - 4 p.m.
Sundays closed

02 July to 19 August 2018
Mon - Fri: 8 a.m. - 5.30 p.m.
Sat: 8 a.m. - 12 p.m. and 1 p.m. - 4 p.m.
Sun: 8.30 a.m. - 12 p.m.

20 August to 21 October 2018
Mon - Fri: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.
Sat: 8 a.m. - 12 p.m. and 1 p.m. - 4 p.m.
Sundays closed

Laax Dorf

Tel.: +41 81 920 92 00 / +41 81 927 77 40
E-Mail: info@flimslaaxfalera.ch
Via Principala 91, 7031 Laax


09 April to 01 July 2018
Mon to Fri: 8 a.m. - 12 p.m. and 1.30 p.m. - 5 p.m.
Sat: 08.30 a.m. - 12 a.m. 
Sunday closed

02 July to 19 August 2018
Mon to Fri: 8 a.m. - 12 p.m. and 1.30 p.m. - 5.30 p.m.
Sat: 8 a.m. - 12 p.m.  and 1 to 4 p.m.
Additionally from 15 July to 12 August on Sundays 8.30 a.m. - 12 p.m.

20 August to 21 October 2018
Mon to Fri: 8 a.m. - 12 p.m. and 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 12 a.m. 
Sunday closed

Falera Dorf

Tel.: +41 81 920 92 00 / +41 81 927 77 30
E-Mail: info@flimslaaxfalera.ch
Via Principala 45c, 7153 Falera


16 April to 01 July 2018
Mon to Fri: 9 a.m. - 11.30 a.m. and 1.30 p.m. - 5 p.m.
Sat: 9 a.m. - 11.30 a.m.
Sundays closed

02 July to 19 August 2018
Mon to Fri: 8.30 a.m. - 11.30 a.m. and 1.30 p.m. - 5 p.m.
Sat: 8.30 a.m. - 11.30 a.m. and 1.30 - 4 p.m.
Sundays closed

20 August to 21 October 2018
Mon to Fri: 9 a.m. - 11.30 a.m. and 1.30 p.m. - 5 p.m.
Sat: 9 a.m. - 11.30 a.m.
Sundays closed

Lost and found

Lost property is normally handed in at the guest information desk in Laax. The restaurants collect the lost property independently and bring it to the municipality once a month.

Here you can find helpful material for download

Gift Card

With the Flims Giftcard from the Weisse Arena Gruppe, you can make your friends' and family's day. The LAAX Giftcard can be redeemed at selected businesses belonging to the Weisse Arena Gruppe and at other businesses. You can top it up with any amount starting from CHF 50, and it is then valid for a period of five years.

The Gift Card is available from the following locations:

    • Cable car ticket offices
    • Guest Information offices
    • signinahotel
    • Peaks Place Apartment-Hotel & Spa Reception
    • FREE Skirental
    • Burtonstore
    • By telephone on +41 81 927 70 07. Please note that advance payment by credit card is required in this case.

    Giftcard businesses

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